A Week In My Online Life

Remember the good old days when you could post up a mini site, load it full of Adsense ads and promote it in the search engines, then sit back and watch the money come in?

That used to be a half-decent business model, along with parking some better quality names,  just like parking did.

Not so anymore, at least not for the majority of us.

The cash has stopped flowing in our direction as the likes of Google squeeze publishers (that’s us) and keep as much money on the table, whilst letting us settle for crumbs.

I didn’t buy into it that much anyway, but the sites I did make in that way are far from productive these days. Probably a few hundred pounds per month, which for no work I suppose isn’t anything to grumble about.

Instead of following the ppc market, I have continued to use my domains to promote real business.

I’m delighted to say that this approach is working better than ever and the beauty is that I control the lead source entirely.

To give you some real examples from the last working week, this is what I’ve been dealing with:

  • A UK landlord needing several thousand surveys conducting . £250,000 total value.
  • A large UK based PLC company in need of maintenance for their 1000 sq metre asbestos roof – contract value – £20,000 and the deal closed in 24 hours. I gave the enquiry to a company who decided to cut me out – oh dear. It happens, but only once! What they fail to realise is the next day, this happened…
  • A manufacturing company called wanting to replace an asbestos roof. The contract value is £65,000.
  • A very large development company wants a specialist survey on properties adjoining the site of their huge construction project – it looks like £10-£12,000 and the deal will be signed on Monday.
  • Two separate property surveys for landlords of commercial property – each of them at around £1000.

If those same visitors had clicked an Adsense link on one of my sites, I’d have probably got 20 pence each click.

Instead, I built out my domains promoting somebody else’s business, but I took the enquiries. That makes the client mine (except in the case where someone decided to cheat), so any more business comes through that source, I get a cut of that too.

I traced the clicks. The two roofing ones came from a £6 domain I recently redeveloped using WordPress. It is number one in Google for the search terms used by the visitors.

The big surveying lead and the two £1000 leads came from a name I bought on Sedo a few weeks ago for £550 – it is currently a one-page site, a sort of holding page with a note about the services I can offer. I must get round to doing something better with it and I must remember that sometimes, those low value domains on Sedo are worth the investment.

Apart from the roof maintenance deal, the rest have been closed by me.

Looking at these, you’ll see that they all have one thing in common, in that deal with a niche that I am comfortable with. I’ve spent the past few years learning enough to be able to write credibly about them and also speak with confidence.

It might start with a name (or a search engine listing usually if I’m honest), but then it’s a matter of getting the click.

When the visitor clicks they have to see something that sells them on calling or emailing – you won’t get that for $10 per article on Elance!

Then the job has to be sold. In these and other cases, it wasn’t too difficult, since my response time to receiving an enquiry is almost instant.

I believe in giving the customer what they want very early – the price.

For that reason, I quote prices over the phone. My competitors don’t. They lose 8 times out of 10, or they would do if they had the lead in the first place, but it will be years before they catch on, if ever.

This all adds up to work as you can see, so it’s not an approach that most established domainers would advocate as there are more working parts in what I do compared to pay per click.

The PPC model though, relies on a lot more clicks to make the kind of money I’ve made this week (and consistently for a few years now).

My total clicks this week that brought in these leads and deals was less than 200 across just a few sites.

I’ve still only worked one full day and am still walking about feeling like I’m unemployed, so have had to force myself back the the computer in order to further develop what I already have.

It’s all about cash flow. I keep developing and the cash keeps flowing.

6 Responses to “A Week In My Online Life”

  • Sounds like a good week David.

    Hope this isnt the end much more comes your way, Are you seeing things picking up in the UK market, Im here in Scotland and things seem to be really slowing down in the construction industry.

    I know Nov,Dec, Jan are typical quiet months but really think things are worst than they sound but anyway good luck to your projects.

    Rob

  • I don’t know about the general state of things, as I only work in the commercial property sector. The people I speak to say that property is letting again at long last, which is good news.

    Today has continued in much the same way, with two new asbestos surveying clients on board, so I’m happy.

    The point of the post was to demonstrate the fact that web sites and domains can be used effectively to bring in customers, though few businesses seem to understand that.

    Talking to the owner of a glazing company the other day, he wanted a web site, but just an “online brochure”. He couldn’t see that his site should be doing the selling.

    Some people will never get it.

  • The landscaping business here in the US has slowed considerably because of the economy but our nursery and plant sales have been good. More people working on their home. That’s why all my developed sites are plant sites. Will sell plants across the country online soon

  • What I’ve been saying for ever- take just one domain you are passionate about, build it and you can make more then if you worry about all the others- they are just noise and interference (unless they have strategic relationships like Pickering’s portfolio- George, next to you has to be one of the smartest guys online using the “second best” tier names). I bet if Marchex did this they could be pulled out of the $165 million rut they are in:
    http://www.thedomains.com/2009/11/06/marchex-revenue-falls-but-sells-1m-in-domain-in-the-3rd-q-there-is-still-significant-demand-for-high-quality-domains/

  • Bernard:

    Hi David,

    Any suggestions on how to go about setting up a referral business? Did you canvas/approach other services companies first, or did they come to you? And if we’re not experts in the field (ie. like you are with the asbestos license), do you think it’s still possible to succeed?

    BTW, having been a follower of yours for a little while now, I’m really impressed with how you’ve turned the asbestos idea into a full-blown business! It seems like it’s really taken off. Congratulations.

    • The asbestos business came about by accident as I was taking my son to his weekly junior football games. Speaking to another parent one day, who was a building survyeor, I asked him if he could draw me some building plans for an extension at my home.

      He needed a web site making, so we swapped services with no money changing hands.

      I built him a web site for his surveying business and the enquiries came in at a time when the UK government introduced new asbestos at work legislation. Talk about timing!

      My friend couldn’t handle the volume of business so I took a training course – it was only a few days.

      I passed the exam, got qualified and started doing the surveys with my friend – strangely, going two-handed to each job substantially cut the time on site, so we found we could do more work than our competitors.

      The enquiries kept coming and we split the asbestos part of the general surveying business into a separate limited company that trades in it’s own right.

      Then I went to work on the general surveying side of the business with a few new web sites promoting that aspect of the work and the same thing happened, so now, although I am not qualified, I make from building surveying than most professionally qualified surveyors.

      The enquiries we get online would excite even the largest surveying practices and would put their sales teams to shame – as it is, the big boys don’t even get a look in most times.

      So, the answer to your question is that you don’t have to go looking for business. Look closer to home and promote somebody else’s business.

      That way, you have no overhead and you pick and choose what work you do. It’s a good way of using your domain portfolio too.

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